I can help them with email (filter things, sort by folder and what to go back to, have a to-do list that this is part of that you check periodically, habits)

• prerequisite?: they have a place to take notes that they can review, and won't lose. Know what that place is.
• Prerequisite?: they have a to-do list and things get written on it, and it is checked habitually, periodically. OR a perfect memory or tell me how to pester.